IT professional service system of Advanced Business Services is composed of the aspects as follows:
　　Customer training---helping enterprises to improve the production     efficiency of their employees and reducing the overall support expenses.
　　Class I support--- with our Help Desk system, enterprise customers can     acquire Class I technical support services, and some of their questions on     technology will be satisfactorily answered without being transferred to the     services of other classes.
　　Class II support---some problems unable to be solved due to time limit, or     thelimited skills or knowledge of the personnel at Help Desk, as well as     someproblems requiring field support will be transferred to Class II support     system for assistance through the problem upgrade mechanism of service     system. This Class II support system of ABS is mainly to solve the     customers’problems on purchase of equipment, installation and upgrade of     systems and management of assets, etc.
　　Class III support & operation support---mainly to provide the customers     with technical support services related to daily operation of the     enterprises’application systems, including system management, safety     management, backup and restoring, etc.
　　Engineering & development services--- through the services of this stage,     Advanced Business Services can provide its customers with design,     development and pre-installation services of the system modules, such as     hardware, software and applications, and so on.
　　Strategic Programming & Management---is mainly to support the operation of     the technical support services mentioned above to fully ensure good     performance and efficiency of the technical service systems in terms of     groups and individuals as well work flows.
　　Customer relationship management system---all customer information and     information about the customers’ assets (including information on hardware,     software and configuration) will be stored in the Customer Relationship     Management System. When providing services for the customers, any technical     support personnel at any stage can acquire relevant information instantly     and comprehensively to provide the customers with technical support services     better. In addition, the Customer Relationship Management System will carry     out overall track and record on the customers’ service request and the     processes of services.